Every part of IT, in plain English.

How computers, networks and accounts work, from zero

• Explore your PC
• What IT people actually do
• The parts of a computer
• What happens when you press the power button
• Finding your way around Windows
• Keyboard shortcuts every tech uses
• Users and permissions (Pro)

Everyday fixes, ticket craft and service processes

• Email stuck in Outbox
• Email went to junk
• Mailbox full
• Outlook not receiving email
• Outlook search not working
• Outlook won't open
• Confluence (Pro)
• Hudu (Pro)

Active Directory, Group Policy, endpoints and patching

• Read the Event Viewer (Pro)
• Build a Windows Server lab (Pro)
• Create a domain and join a PC (Pro)

DNS, DHCP, VLANs, firewalls, VPNs and voice

• Find your network settings
• Look up DNS records
• Set up DHCP (Pro)
• Capture traffic with Wireshark (Pro)
• Break and fix DNS (Pro)

Microsoft 365, Entra ID, Azure and SaaS

• Azure OpenAI Service (Pro)
• ChatGPT Enterprise (Pro)
• Gemini for Google Workspace (Pro)

EDR, email security, identity protection and compliance

• App Control for Business (Pro)
• AppLocker (Pro)
• ThreatLocker (Pro)

Backup tools, recovery planning and verification

• Back up and restore a server (Pro)
• Axcient x360Recover (Pro)
• Barracuda Backup (Pro)

Hypervisors, storage, RAID and disks

• Azure Local (Pro)
• Hyper-V (Pro)
• Nutanix AHV (Pro)

RMM, monitoring, alerting and scripting

• Your first PowerShell script (Pro)
• Atera (Pro)
• Barracuda RMM (Pro)

Containers, infrastructure as code, architecture and facilities

• Exchange Server (Pro)
• Microsoft SQL Server (Pro)
• MongoDB (Pro)