Six levels. One clear path.

Never worked in IT

• Your computer8 lessons
• Accounts and safety6 lessons
• Networks and the internet7 lessons
• Work tools5 lessons
• Thinking like a tech4 lessons

Starts with: What IT people actually do · The parts of a computer · What happens when you press the power button

Your first IT job

• Help desk craft5 lessons
• Email & Outlook problems10 lessons
• Internet & Wi-Fi problems8 lessons
• Mac problems4 lessons
• Microsoft 365 & Teams problems9 lessons
• New starters & leavers3 lessons
• Phone & tablet problems3 lessons
• Printer & scanner problems5 lessons
• Security & scam problems6 lessons
• Sign-in & password problems7 lessons
• Software & app problems4 lessons
• Windows PC problems17 lessons
• Labs5 lessons

Starts with: Troubleshooting method · Asking good questions · Writing a good ticket

Watching and fixing alerts

• How networks work9 lessons
• Monitoring and the RMM11 lessons
• Backup and recovery10 lessons
• Security basics10 lessons
• Network gear and remote access11 lessons
• Your first NOC alerts2 lessons
• Running the NOC8 lessons

Starts with: OSI model · TCP and UDP · Subnetting & CIDR

Servers, identity, Microsoft 365

• Windows and identity7 lessons
• Microsoft 365 and endpoints6 lessons
• Servers and virtualization6 lessons
• Backup and recovery5 lessons
• Fixing the harder problems5 lessons
• Automation4 lessons
• Servers, virtualization and cloud5 lessons
• Labs8 lessons

Starts with: Active Directory · Group Policy · Kerberos

Deep troubleshooting and incidents

• Deep troubleshooting7 lessons
• Incidents that matter6 lessons
• P1 playbooks6 lessons
• P2 playbooks17 lessons
• P3 and P4 playbooks20 lessons
• Labs2 lessons

Starts with: Divide and conquer troubleshooting · Packet capture · Performance analysis

Design, governance, modern platforms

• Architecture7 lessons
• Governance7 lessons
• Modern platforms6 lessons

Starts with: High availability vs disaster recovery · Tiered administration · Network segmentation